We undertake the operation and monitoring of IT systems. Our 24/7 service centre is ready to handle technical and cyber-safety incidents as well. We have our own operating model based on compliance with the processes, specifications and recommendations included in ITIL. We have gained experience in operating nationwide systems, including the performance of versatile tasks in relation to the operation of hundreds of servers, a significant number of business applications and thousands of client computers.
The basic elements of our operating model are:
- Incident management
- Configuration management
- Change management
- Problem management
- Capacity management
- Service portfolio management
- Service development managemen
We undertake to provide IT incident based and proactive support for whoel IT systems or system elements that match the portfolio and experience of our company. Our professionals involved in this service have both IT support and extensive implementation experience, so we can perform our duties with outstanding efficiency. Using manufacturer support can be a key element of problem solving, which we provide as dealers and support partners.
Our staff can be available for our clients 24/7/365. Quick and professional service is ensured via a telephone reporting system, by always making available those staff members who are best qualified to tackle the given task.
